They say that the devil is in the details, but Nationwide Title Clearing, Inc. has kicked the devil out the door. Nationwide thrives on handling the details and that is why they are one of the leading wholesale document processing companies in the industry.
Formed in 1991, Nationwide is one of the largest and most proficient companies of its kind which is a far cry from its original state in 1991 when it started as a small, local company. Today, Nationwide is the largest lien release and assignments provider in the world. How it got that way is a very interesting story.
Lots of credit goes to the management of the company, led by CEO John Hillman who said recently in an industry-wide podcast that it is the hard-working and well-trained employees who carry the load. He stated that the corporate culture at Nationwide is very forgiving when the stress of the mortgage business hits because there is an extensive backup system that supports difficult issues at work.
The standards are set very high, but everyone is in on it, and rewards are mixed in with the high expectations and their achievement. For example, Nationwide has a .78% failure rate and a 99.98% compliance ratio. This means that almost 100% of the documents searched for are found, and when found, nearly 100% of them are accurate. These are astounding statistics given the volume of documents that are processed.
New employees go through three weeks of intensive training upon hire and then are closely supervised when they through with their training until they are extremely proficient. There are also 150 modules of advanced training available for the employees use for additional knowledge. These point in varying directions for advancement.
Chelsea Seguin, Assistant Vice-President of File Services pointed out recently that the company’s scoring process trailing documents processes helps the company to keep track of how they are doing with their overall document history. By keeping track of this, they avoid having to deal with the regulators because what regulators usually look for has already been successfully completed.
Nationwide is highly regarded by customers because of its ability to be consistent and accurate in the documents that are delivered. If you have ever been involved in a property closing you are aware of the necessary documents that are needed such as a clear title, release of any liens and other documents. Without these documents, chaos would be the result and Nationwide make sure that this does not happen.
For more details, visit http://www.nwtc.com/.